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Accessible Privacy Policy

Please Read This Document Carefully

The frequently asked questions and related answers in this document establish some of the terms and conditions for treatment at Tanya Thomas Therapy.

Please ensure that these terms and conditions are fully accepted by you prior to attending subsequent appointments. If you feel you would require a change to your terms and conditions, please speak with me prior to our second session.

Frequently asked questions

What is the General Data Protection Regulations, 2018 (GDPR) and how does it affect me?
The GDPR replaces the 1998 Data Protection Act to ensure your personal and sensitive, confidential data is kept private and held securely, being processed in the way that you have agreed to. It is there to protect your rights as a consumer of a service or product that might involve your identifiable data, e.g. your name and address or whether you have a specific condition. It also covers any session records, text messages or emails we exchange. For more information your can read the policy documents accessible via your welcome information pack.
How long will you hold my information for?
I am regulated by the CNHC, an organisation that stipulates I must hold your data for 8 years after your final session. Unless you are a child, in which case I must hold your data until your 25th birthday, unless you are 17 when treatment ends and then I must keep it until your 26th birthday. Therefore, all records will be deleted in the January after the above retention scales. This is in line with NHS regulations for holding data.
What if I don’t want my records to be held for that long?
Under the GDPR you can make a request in writing to me, for all your records to be deleted. In this case all your paper records would be shredded with a cross shredding machine and any electronic data such as emails or text messages would be permanently deleted from the devices they are stored on. I would have to save the request for deletion you made but would not save any other data. In some circumstances my insurance companies legal team may want to verify information I process.
Why do you need to record this information?
I collect information about; why you are using the service, a small amount of medical information and a small amount of information about your important others, alongside brief session notes. This information enables me to provide a high quality service to you, ensuring I am equipped with the knowledge of our previous discussions prior to each session. Your contact details / address and Doctors details will only be used with your explicit consent. See consent form below.

I also have some third party services that collects information that cannot identify you, when you visit my website. This lets me know how many visitors visit my website, what country they are from, and how long they spend visiting my website.

What lengths are made to ensure my information is held securely?
  • Hardcopy documents – Are all stored in a locked cabinet in a locked room.
  • Text messages – My work phone is secured with a pin code.
  • Emails – My email account requires a user name and password.
  • Email attachments –  Any attachments sent by email to you containing your personal information would be password protected and the password would be sent to you via text message.

You can find my full list of Information Governance Policies and Procedures on my website. I can also provide you with a hard copy of these upon request.

Signed Consent

(in line with the new General Data Protection Regulations (2018))
As the processing of your personal data is required to enable me to provide you with a service, I do not require consent from you to hold your information securely or to provide you with this service, but will take this opportunity to assure you I adhere to all laws and procedures relating to data protection (Article 9,paragraph 2, (h) of the GDPR) and will only use your data to provide you with this service and for any further reason you explicitly consent to below.

I, the client, consent to you contacting my GP as a courtesy, to inform them of the treatment I am receiving and why, and to update them when my treatment has ceased. This will also provide your GP with an opportunity to get in touch should this treatment not be suitable for you.

Your privacy and confidentiality are important, and Tanya Thomas Therapy will never use your information for any purpose other than that to which you have explicitly consented to above. You may withdraw consent at any time by getting in touch via 07773097809 or